Our Guarantee & Warranty - Flint Chimney Co Houston

The Flint Chimney Co Houston Guarantee

Every repair we make in Houston carries a written guarantee, valid for one full year from the date we finish the job. That’s not a verbal promise. It’s a printed document you receive before our technician packs up the van, and it says what we fixed, what we used, and exactly what happens if it fails. If a covered repair doesn’t hold up, we return and make it right at no charge. No deductible, no argument, no “that part isn’t covered” conversation. We’ve operated this way since 2002 as part of the Garrison Partners family of independently owned chimney service companies, and the guarantee has never been the fine print. It’s the point.

What’s Covered

• Workmanship on every repair. If a chimney repair we performed fails within the one-year guarantee period, we come back and fix it at no charge, including the parts.
• Written price before work begins. Every job in Houston gets a written quote before a single tool comes off the truck, so the number on your invoice matches the number you approved.
• The parts we specify. When we install products like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, or Copperfield, we stand behind them as part of the repair guarantee for the full year.
• Cleanup. We protect the work area before sweeping or repair work starts, and we clean up after ourselves before we leave. You shouldn’t have to vacuum soot out of your living room after a professional chimney visit.
• Arrival and communication. We show up when we say we will, and a live person answers our phone 24 hours a day, 7 days a week. If plans change, you’ll hear from us, not from a voicemail tree.
• Who’s in your home. Every technician we send in Houston is background-checked and uniformed. You’ll know exactly who’s walking through your door before they arrive.

Our Satisfaction Promise

If you’re not satisfied with the work, you tell us, and we make it right. That’s the entire process. Here’s how it works: you call the number on your invoice, a live person picks up, and we schedule the return visit. If a covered repair failed within the one-year guarantee period, the second visit is free, no charge, no argument. If the problem is something else, like a spot we missed during a sweep or a question about how the repair looks, we come back and address it too. We’d rather spend an hour on a return visit in Houston than have a homeowner wonder if they can trust the work we did. The 365-Day Done Right Promise exists because Hank Delano, Owner at Flint Chimney Co Houston, believes that if a chimney company can’t put a full year of backing behind a repair, they shouldn’t be touching your chimney in the first place. That’s the standard, and it’s been the standard since 2002.

Licensed & Insured Backing

Paperwork matters because it’s the difference between a promise and a position. Flint Chimney Co Houston is licensed and insured, and that matters for two reasons. First, it means we’re accountable to more than just a good reputation. If something goes wrong, there’s a formal path to making it right, and we carry the coverage to handle it. Second, it means the people doing the work are trained professionals operating under standards, not someone with a ladder and a shop vac. Chimney work involves fire, carbon monoxide, and structural openings in your roof, and those aren’t things you leave to a day laborer. When we send a background-checked technician to a home in Houston, that person is backed by our insurance and our license, plus the written one-year guarantee already in your hand. The Garrison Standard, as we call it internally, is simple: do the work correctly, document it, and stand behind it.

How the Guarantee Works in Real Life

Let’s say we replace a chimney cap on your home in Houston, and six months later, a spring storm knocks it loose. That’s covered. You call us, we schedule the visit, and we fix or replace it at no charge under the 365-Day Done Right Promise. The same applies to a flue relining (replacing the inner liner that channels smoke safely out of the house) we’ve installed using HeatShield or DuraFlex. If the liner fails within that year because of a materials or installation issue, we return and correct it. What’s not covered? Damage from events outside normal use, like a lightning strike or someone hitting the chimney with a vehicle. But if the work we did didn’t hold up through normal Houston weather and normal use, we own it. That’s the entire idea behind the written guarantee, and it applies to every repair we complete, from a simple damper replacement to a full flue relining project.

Why We Put It in Writing

Most chimney companies in Houston will tell you they stand behind their work. Very few will hand you a piece of paper that says so, with a specific time period and a specific remedy. That difference matters because it changes the conversation. Instead of hoping the company is honest when something goes wrong, you have a document that says exactly what happens. The 365-Day Done Right Promise is our version of that document, and it’s included on every repair, every time, without exception. We started doing this in 2002, back when Flint Chimney Co Houston became part of the Garrison Partners family, and we’ve kept it because it forces us to be honest about what we can and can’t guarantee. If we can’t back it for a year, we don’t offer it. If we can, we put it in writing and sign it. That’s the Garrison Code: clear terms, real accountability, and no surprises after the work is done.

Questions Homeowners Ask About Our Guarantee

Do I have to register my guarantee or mail in a card?

No. Your guarantee is active the moment you receive your written invoice and guarantee document. Keep the paperwork, but you don’t need to register anything or activate anything. If you call within one year about a covered repair, we’ll have the record on file.

What if I’m not sure whether my issue is covered?

Call us. A live person answers 24/7, and we’ll tell you honestly whether your situation falls under the guarantee. If it does, we schedule the free return visit. If it doesn’t, we’ll explain why and give you a written price for any new work before we start. Either way, you’ll know exactly where you stand.

Does the guarantee apply to chimney sweeps and inspections?

The one-year written guarantee applies to repairs. Sweeps and inspections carry our satisfaction promise: if you’re not happy with the job, we come back and make it right. We can’t guarantee that your chimney will stay clean for a year, because Houston weather and usage patterns vary, but we can guarantee that we’ll do the sweep correctly the first time and fix any misses at no charge.

Written by Hank Delano, Owner at Flint Chimney Co Houston, serving Houston since 2002.